Residents 

Tenant Web Access

Tenant Login Link: https://hpm.twa.rentmanager.com

The tenant web portal can be used to make rent payments, set up automatic payments, view real time account balances and payment history, and submit maintenance requests.

On Call Maintenance Guidelines 

This line is to be used ONLY for maintenance emergencies that cannot wait until the next business day.

After Hours Maintenance Emergency Line; 

First call; (608) 822-5250, 

if no answer, call; (608) 215-2995

The following is a list of general situations in which an on-call maintenance tech will respond to an after-hours emergency call. 

• No hot water or heat

• electrical outage (after checking breaker box and calling utility company)

• fire (after calling 911) 

• plumbing leak that cannot be controlled 

• no running water OR a water line break

• no AC only IF there is an 'at risk' person in the unit 

*If maintenance problem is caused by household member/guest, or is not considered an emergency, you will be charged for technicians time at a minimum rate of $75/hour. 

To report maintenance emergencies during office hours 8AM-5PM Monday-Friday;

(608) 205-8581

If you have a non emergency work order or maintenance request, you can submit these through the online tenant portal. 

*These are NOT monitored after-hours or on weekends. 

We perform quarterly walk through inspections of all units. We replace furnance filters at these times. If you would like your filters changed more often, we encourage it, but will not supply the filters. 

Pet Policy 

The number of pets allowed at each property may vary.  Hillside Property Management LLC will not allow more than 2 pets. Some properties may not allow any pets, other than as required by law.

• Due to Insurance reasons, Breed restrictions include: Doberman Pinchers, Pit-Bulls, Rottweilers, Akita, Cane Corso, any mixed breed that includes Wolf

• Cats: $50/Cat/month

• Dogs: $50/Dog/month (maximum weight of 40 lbs per dog)

These pet fees are due on the first of the month, along with monthly rent. Failure to pay pet fees, just like regular rent, is considered a default and could result in Tenant having to remove the pet(s) from the premises. In addition, payments of these fees in no way relieve the Tenant of the responsibility for any damages caused by pets. These fees are not a deposit and will not be applied to any charges due for damage that may occur.

Tenant must remove illegal animal within 24 hours of receiving notice from Hillside Property Management LLC, or Tenant will be considered in default of the Lease Contract.  Hillside Property Management LLC will authorize a service animal for a disabled person. We may require a written statement from a qualified professional, verifying the need for the service animal.

If Tenant or any guest occupant violates the animal policy (with or without Tenant's knowledge), Tenant will be subject to charges, damages, eviction, and other remedies provided in the Lease Contract. If a pet has been in the apartment at any time during the term of occupancy (with or without consent), Hillside Property Management LLC may charge you for de-fleaing, deodorizing, and shampooing/professional cleaning. If any pet/odor/stains remain, Tenant is responsible for pet damaged items, including carpets and sub-floors, walls, windows, cabinets and doors.

Pets are only allowed outside of the property if accompanied by Tenant. Pet must always be on a leash and is not permitted to be tied/chained outside. Promptly remove any pet waste from areas including all living areas, garages, storage areas, yards, porches, patios, courtyards and decks.

Tenant must keep the pet from causing any annoyance or discomfort to others and to immediately remedy any complaints concerning the pet. If landlord receives 2 noise or other complaints, additional action will be taken.

Cats must be spayed/neutered and litter trained.

Tenant must never leave pets locked in any rooms, including basements and garages.

The pet fee is for the full duration of the lease. If at renewal Tenant no longer has the pet, an inspection will be done and charges will be removed at the beginning of the new term.